Pre-contract information form

Version 1.0 · Last updated: 6 November 2026

Where online ordering and payment are offered, this form is shown to the Buyer before the contract is concluded and before payment, as required by Article 48 of Law No. 6502 and Articles 5 and 6 of the Distance Contracts Regulation. The fields completed from the order summary at the time of purchase are listed in the tables below. The Turkish version prevails over this English edition.

1. Seller information

The Seller is the Company providing the Alvara AI service. Email: info@alvaraai.com.

2. Basic features of the service

Important: Data and AI outputs provided with the Service are produced by automated systems; accuracy, completeness and any commercial result (replies, meetings, sales) are not warranted. The Company does not contact anyone on the Buyer's behalf on its own; the Service prepares drafts, and the decision to send and the responsibility for sending rest with the Buyer.

3. Price and payment

The subscription does not renew automatically at the end of the period shown in the order summary, and no charge is made automatically to a saved payment instrument for that period (Cancellation and Refund Policy, Section 3.2).

4. Performance

The Service is performed electronically by giving access through the Buyer's Account. If the Buyer is a merchant, access is given and performance begins when payment is completed; if the Buyer is a consumer, performance starts before the withdrawal period ends only with the consumer's express consent, and without that consent performance starts when the withdrawal period ends (Section 5). There is no physical delivery.

5. Right of withdrawal

If the Buyer is a consumer, the withdrawal period is 14 days and starts on the day the contract is concluded. Performance starts before the withdrawal period ends only with the consumer's express consent. If you give that consent, you cannot exercise the right of withdrawal under Article 15(1)(ğ) and (h) of the Distance Contracts Regulation; if you do not, performance starts when the withdrawal period ends and you may exercise the right of withdrawal within the withdrawal period. You can give notice of withdrawal by email to info@alvaraai.com, and also to the KEP or postal address if one is published in the company information; using the standard withdrawal form is not required. If the right of withdrawal is properly exercised, the price paid is refunded no later than 14 days after the withdrawal notice reaches the Seller; this refund is the statutory exception to the rule below that fees are not refunded and is not an allowance restoration.

Sample withdrawal notice

The notice states the order date, the service ordered, the consumer's name and address, the consumer's signature (only for a notice on paper) and the date of the notice. The text below is a sample; using it is not required:

I hereby give notice that I withdraw from my contract for the sale of the Alvara AI service.

Order date: ______
Consumer's name: ______
Consumer's address: ______
Consumer's signature (only for a notice on paper): ______
Date: ______

6. Ending the subscription, cancellation and refunds

• You may cancel your subscription at any time from your account or by writing to info@alvaraai.com, without giving reasons and without a penalty.
• Cancellation takes effect at the end of the current billing period; no pro rata refund is given.
• The subscription fee and the fee for purchased additional lead allowance will not be refunded. Mandatory consumer rights under statute, in particular the right of withdrawal above, remain reserved.
• An "allowance restoration" is separate from a fee refund: it means only a lead allowance restoration; it is an in-account unit and will not be converted into money. Plan scope, rights and the conditions for restoration are published on the website and in your account; the Company may change them on reasonable notice.

For details, see the Cancellation and Refund Policy.

7. Complaints and objections

For complaints and requests you can reach the Seller at the contact details above. Within the monetary limits announced each year by the Ministry of Trade, consumers may apply to the Consumer Arbitration Committee at their place of residence or where the transaction took place; for disputes above these limits, to the Consumer Courts.

8. Personal data

Personal data processed during the ordering process is handled under the privacy notice (KVKK) and the privacy policy.

9. Approval

When ordering, the Buyer confirms electronically that it has read this form before the contract is concluded and has been informed of the basic features of the Service, the total price including VAT, the payment method, the fact that the subscription does not renew automatically at the end of the period shown in the order summary, and the right of withdrawal. The approval date is shown in the order summary.