Cancellation and refund policy

Version 1.0 · Last updated: 6 November 2026

This Cancellation and Refund Policy sets out the terms for subscription cancellation, plan changes and fees for Alvara AI services and forms an integral part of the Terms of Use and Service Agreement. Terms not defined here have the meaning given in the Terms of Use. The Turkish version prevails over this English edition.

1. Nature of the service

Alvara AI is a software service (SaaS) performed electronically. If the Buyer is a merchant, access is given and performance begins when payment is completed; if the Buyer is a consumer, performance starts before the withdrawal period ends only with the consumer's express consent, and without that consent performance starts when the withdrawal period ends (Section 7). Usage rights measure access to the Service and to Platform Data; they are not money or any money-like value.

2. Fees will not be refunded

2.1. The subscription fee and the fee for purchased additional lead allowance will not be refunded. Additional lead allowance can be purchased; prices and conditions are published on the website and in your account when additional allowance is offered for sale.

2.2. No cash refund is given for rights that are unused or that lapse at the end of a period; the scope and validity of rights are governed by the conditions published on the website and in your account.

2.3. Mandatory consumer rights under statute remain reserved (Section 7).

3. Cancelling a subscription

3.1. You may cancel your subscription at any time from your account or by writing to info@alvaraai.com, at no extra charge.

3.2. Cancellation takes effect at the end of the current billing period. Until then you can keep using the Service and your rights for the period. A subscription taken for the period shown in the order summary does not renew automatically at the end of that period, and no new charge is made for it.

3.3. No pro rata refund is given: fees are not refunded for the unused part of a period. This rule is the same for monthly and yearly subscriptions.

3.4. After cancellation, export and deletion of Customer Data follow Section 19 of the Terms of Use.

4. Plan changes

An upgrade takes effect immediately at the fee shown when you upgrade. A downgrade takes effect, after the current period ends, through a new order or a scheduled switch, and no fee is refunded for the current period. After a downgrade, access to features and data beyond the new plan may be restricted.

5. Lead allowance restoration

5.1. In this policy a "fee refund" (paying the price back to the payer) and an "allowance restoration" are separate concepts. An allowance restoration means only a lead allowance restoration. A restored lead allowance is an in-account unit loaded back into your Account; it will not be converted into money or cash, cannot be transferred and is not a fee refund.

5.2. Plan scope, usage rights and the conditions for restoring them are published on the website and in your account; the Company may change them on reasonable notice.

6. Stopping the service by the Company

If the Service is suspended, or the Agreement is terminated by the Company for cause, because of a breach of the Terms of Use or the Acceptable Use Policy, fees will not be refunded.

7. Provisions for consumers

The Service is intended for users acting for commercial and professional purposes. For buyers who are consumers under Law No. 6502:

• Right of withdrawal: If the buyer is a consumer, the withdrawal period is 14 days. Performance starts before the withdrawal period ends only with the consumer's express consent; if the consumer gives that consent, the right of withdrawal cannot be exercised under Article 15(1)(ğ) and (h) of the Distance Contracts Regulation. Without that consent, the right of withdrawal can be exercised as provided by law and, if it is, the price paid is refunded within the period set by law; this is the statutory exception to the rule that fees are not refunded and is not an allowance restoration. See the Distance Sales Agreement and the Pre-Contract Information Form.
• Ending the subscription: under the Subscription Agreements Regulation, consumers may end their subscription without giving reasons and without a penalty, and the Regulation applies to that. For other customers, cancellation takes effect at the end of the current period.
• The mandatory provisions of consumer law prevail over any contrary provision of this policy.

8. Chargebacks

Please contact the Company before disputing a payment through your bank. Chargeback claims without a justified basis may lead to suspension of the Account.

Contact

For cancellation and payment requests: info@alvaraai.com